Delivery Information

As soon as we have payment confirmation, consider it dispatched that very next day.

We use New Zealand Couriers and their respective agents to ship our orders.
All orders to New Zealand and Australia come with a Tracking number and can be tracked on www.nzcouriers.co.nz website. For all other countries, note if you choose an untracked shipping option once it leaves our warehouse, neither we nor you will be able to trace it.

If you place your order on a business day (Monday – Friday) before 1 pm our aim is to process and dispatch that same day.  Any orders placed after 1 pm will be dispatched on the following working day. Orders made over the weekend or on a public holiday will be processed on the following business day.

Once we despatch your order, you’ll receive an email with tracking information and an estimated delivery time.
For extra security, you can choose a signature required status.

Price & Delivery Time

NEW ZEALAND

1 – 3 Units  =  NZD 9.50

4 – 5 Units =  NZD 11.65

6 – 8 Units =  NZD 13.10

9 – 12 Units =  NZD 16.45

13-15 Units = NZD 24.20

16-20 Units = NZD 35.35

thereafter please contact us directly for a quoted price

Please NOTE: there is a $5 surcharge for PO Box and rural delivery.

Estimated Delivery Time: 1 – 3 working days.

AUSTRALIA

You can choose from International ePost (non-tracked), Courier (tracked), Tracked express postal services (powered by Asendia), international courier service FedEx and Express courier service powered by TNT. For the last two options, you can choose from the international economy or priority delivery.

Estimated Delivery Time:  5 – 13 working days. Delivery times can vary due to the impact of Covid-19 or any delays/charges at your country’s Customs Border – all of which are out of our control.   

OTHER COUNTRIES

Delivery cost calculates automatically as you input your order and provide your delivery address. You can choose from International ePost (non-tracked), Courier (tracked), Tracked express postal services (powered by Asendia), international courier service FedEx and Express courier service powered by TNT. For the last two options, you can choose from the international economy or priority delivery.

Estimated delivery time: 10- 15 working days. Delivery times can vary due to the impact of Covid-19 or any delays/charges at your country’s Customs Border – all of which are out of our control.   

Please note that Na-Vida Distributors Ltd are not liable for any import charges that occur when delivering to countries that enforce this policy. The buyer/receiver will be responsible to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to the buyers’ orders. We don’t provide refunds on parcels that are detained or confiscated at your country’s customs due to containing items that are prohibited. We recommend you contact your local Customs Bureau for detailed information on import regulations in your country.

Goods will be delivered by post or courier to the address provided on the order form.  Any delivery date given by us will be an estimate and we will not be liable for any costs, damages, charges or other expenses caused by late delivery.