Terms & Conditions

Please read these terms of use carefully before using this Site. By using this website (visiting/ordering/purchasing any product from this website), you accept and agree to this terms and conditions and to be legally bound by them.  Our legal business name is Na-Vida Distributors Ltd. We reserve the right to refuse service to anyone for any reason at any time.


All prices for products on this website are inclusive of GST and represented in New Zealand Dollars (NZD). The cost of delivery is shown and included in the final price. Prices are subject to change without notice.


All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We have made every effort to display colours and images of our products as accurately as possible. However, we cannot guarantee that your computer/laptop/tablet or phone monitor’s display of any colour will be accurate.


You agree to provide current, complete and accurate purchase and account information for all orders made at our store. You agree to promptly update your account and other information, including your email address and delivery address so that we can complete your transactions and contact you as needed.

We process all orders Monday through Friday within one (1) working day. All orders received during the weekend or Public Holiday will be processed on the following working day. You will be notified of your order status via email. Once your order has reached us you will receive an email notification confirming your order details and/or containing payment instructions if you are paying via bank transfer.  If we need any additional information from you regarding your order, we will contact you via phone or email.  We reserve the right to refuse any order you place with us.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.

In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or payment has been made. If your credit card has already been charged for the purchase and your order is cancelled, we will promptly issue a refund in the amount of the incorrect price.

Order Cancellation

We can cancel and refund a submitted order for you as long as it has not been shipped. Please contact us as soon as possible to prevent the shipping of your order. The purchase balance for the cancelled order will be refunded to the same payment method used to place your order. If you have paid with Internet Banking please provide us with your bank account details so the funds can be refunded back to your account.

You can find our Return and Refund Policy here

Payment and Billing

Payment can be made by any of the methods available on our website, including Credit/Debit Card (Visa or MasterCard) via PayPal and Paystation, Direct Bank Transfer (New Zealand customers only). Credit/Debit card payments will be processed on a secure and encrypted independent Hosted Payment Page. Credit/Debit card information is always encrypted during transfer over networks.  Delivery of the product will be made to you once we receive a payment. We reserve the right to conduct a fraud check prior to product delivery. Your credit/debit card will be billed at the same moment as you submit order and process payment via PayPal/Paystation payment page. You will receive a payment confirmation via email. Consider keeping a copy of receipt/ transaction for future reference.

Your credit card statement will list any purchases made on this website as being billed by Na-Vida Distributor Limited. The country of origin on your card is what specific currency you will be charged.


Please ensure you supply us with your full and correct shipping address. We will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. It is not our liability to re-send the order to the correct address at our expense. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Your order will be shipped out within 1 (one) working day of payment receipt subject to product availability and Credit Card Verification.

Na-Vida Distributors Lt (www.naturvital.co.nz) uses third-party carriers to deliver its products. All New Zealand, Australia and international delivery will be made in accordance with our delivery policy.

Read more about Delivery Policy here

Warranties and Expiry Dates

All products ordered by you are supplied on an “as is” and “as available” basis for your use without any representation, warranties or conditions of any kind. The products supplied to you will include an expiry date which will vary depending on the product.

If we are unable to carry out our business due to circumstances beyond our control we may reduce the volume of goods shipped, cancel delivery, or cancel the contract.  Such circumstances include acts of God, Government actions, war, embargo, national emergency, fire, explosion, acts of terror, lockouts, flood, fire, epidemic etc.  If the circumstances in question continue for a continuous period of more than 10 days you may give us written notice to cancel the contract.

E-mail enquiries

We will respond to all email enquiries within 48 hours from the receipt of the email.  If you have not received a response to your enquiry within 48 hours, please confirm that you sent your email to a correct email address ([email protected]). Please also check your junk or spam folder in case your mailer has redirected the reply from us to that folder.

Website content

The material on this site is provided for general information. Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction.  We are not responsible for these errors. Some content or available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

All content on this website, including text, images etc. are the property of Na-Vida Distributors Ltd and are protected by copyright law. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this site without the prior written consent of Na-Vida Distributors Ltd.

User Submitted Content, including Product Reviews and Feedbacks/Testimonials

You agree that your comments, feedbacks, testimonials or any other submitted content can be used in a public context, marketing materials, printed materials and etc. either online and/or offline, and that Na-Vida Distributors Ltd reserves the right to use, modify, edit or republish any such content submitted. If you don’t want us to use your submitted content, please let us know.

You are exclusively responsible for any comments you make and their correctness. You agree that your comments will not contain offensive language,  unlawful or abusive material, contain spam or include links to the other website, or contain any computer virus or other malware that could in any way affect the operation of the www.naturvital.co.nz website. We reserve the right to edit, reject or remove any comments that breach this Terms and Conditions as well as block/delete the user’s account.

Na-Vida Distributors Ltd reserves the right to edit, reject or remove any comments made on the product purchased not on www.naturvital.co.nz or directly from Na-Vida Distributors Ltd. Na-Vida Distributors Ltd does not responsible for the quality of the product sold and service delivered by other distributors, sellers, resellers and stockists outside of New Zealand and Australia.

Privacy and Information Security

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it in accordance with our Privacy Policy. Na-Vida Distributors Ltd does not store any credit/debit card numbers, passwords, expiry dates, CVV2 data or any other customer’s bank account information nor do we share customer details with any 3rd parties.

However, you are exclusively responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Read more about Privacy Policy here

Changes of this Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Our legal business name is Na-Vida Distrbutors Ltd.


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